Toys-n-Bikes.com
If you have a question about shopping online at TOYS-N-BIKS.com, you may be able to find an answer below.
Here are some of our customers’ most frequently asked questions.
If your question is not answered below or for general enquiries/feedback, please
click here to contact us.
Here are some of our customers’ most frequently asked questions.
If your question is not answered below or for general enquiries/feedback, please
click here to contact us.
Do I have to be there to sign for delivery?
Can I return a product, exchange it or get a refund?
Where do you deliver?
Are receipts sent with deliveries?
How can I get a V.A.T. receipt
Are my details secure?
Do I have to be there to sign for delivery?
Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you can’t be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's place, etc. See Home delivery for more details.
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We want you to be totally satisfied with every purchase you make from TOYS-N-BIKES. If for any reason, you are not completely happy with your purchase, please see our Returns & refunds page.
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We currently only deliver to mainland UK Please see Home delivery information for more details.
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The receipt is the address label on the parcel. You will need this in case you wish to return goods.
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The receipt is the address label on the parcel. You will need this in case you wish to return goods.
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We can send you a V.A.T. receipt for the product(s) you have purchased. In order to receive such a receipt, please Email customer services, including your order number and we'll be more than happy to deal with your request.
If you are a trade user then we will always send you a V.A.T. receipt.
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Please note that in the interest of security, TOYS-N-BIKES and or HSBC will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on TOYS-N-BIKES.com. See our Security page for more details on how to make you’re online shopping secure.
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If you are a trade user then we will always send you a V.A.T. receipt.
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Shopping on TOYS-N-BIKES.com is just as secure if not more secure then shopping in your high street. Your credit card details are never stored on this site. However the HSBC payment gateway will retain some of your card details for the transaction. HSBC spends millions of pounds on its payment gateways and is possibly one of the most secure payment gateways on the internet.
Please note that in the interest of security, TOYS-N-BIKES and or HSBC will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on TOYS-N-BIKES.com. See our Security page for more details on how to make you’re online shopping secure.
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