How to use this site the homepage
How do I search for products?
How do I check latest prices and stock availability?
How do I order for home delivery and pay online?
How do I register?
How do I log in to my account on TOYS-N-BIKES.com?
How can I find the latest price cuts?
Find out more about TOYS-N-BIKES and TOYS-N-BIKES services
Having trouble accessing or using this website?
The homepage
The homepage is the starting point of online shopping with TOYS-N-BIKES. From this page, you can browse through our entire range by selecting the product category you”re interested in. The homepage also contains links to our special offers and price cuts, as well as other feature zones and customer services/information pages. At any point during your visit, you can return to the homepage by clicking the “home” link at the top of the page, or on the TOYS-N-BIKES logo in the top of your screen.
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How do I search for products?
There are several ways of finding products on TOYS-N-BIKES.com. You can browse our online catalogue, search for specific products.
Browse
You can browse through our entire online catalogue by selecting one of our main product categories, either from the homepage or from the navigation bar at left of your screen. Each time you select a category from these main menus, you”ll then be shown a list of relevant sub-categories and criteria that you can select for further browsing.
Search
Type your search words into the Quick Search are (top right) and click “GO” You then can also search for products by name and select different categories.
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How do I check latest prices and stock availability?
We”re always lowering our prices and running special offers. With so many great deals, you might find that many items are cheaper than you thought! Luckily, TOYS-N-BIKES.com always has the latest prices. Wherever you see a price advertised on this website, you can be sure it is the latest price available. If you wanted to order an item but found it was out of stock, you can provide us with your
email address and the product you are interested in we”ll let you know when the product”s back in stock.
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How do I order for home delivery and pay online?
Once you”ve found the products you were looking for, you can buy them online. To do so, just click the “add to cart” button for each product selected and the quantity you require. Remember, you can remove products from your cart or stop the ordering process at any time.
Please note:
All prices are shown in £ Sterling and are inclusive of VAT, unless stated otherwise or you are logged in as a trader (where all prices or Ex VAT). Where savings are shown, higher prices were charged online
Once you have added all of your items to your trolley, select the “checkout” option.
Before you enter your details, we check your chosen products are available. Once stock has been checked and is available, we”ll then ask you to complete all your billing details. All fields marked with an asterisk must be completed. You will be presented with the delivery options which are available for your order. These options will vary depending on the type of products you”ve ordered. See
Home delivery information for more details. You may also change your delivery address at this time by clicking the “change address” link just below the delivery address details.
Having completed your details, click the proceed button, you will then be given a choice of payment options, click the option you require, then you will be transferred to the relevant secure payment site where you will be asked to complete your payment details. Again, all fields marked with an asterisk must be completed. Your details will be encrypted to keep them secure. See our
Security section for more details.
After completing your payment details. You”ll receive an on-screen acknowledgement with your order number and details, which you should make a note of for future reference. We”ll also send you an email confirming we”ve received your order.
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How do I register?
Registering with us will make your online visits to TOYS-N-BIKES much quicker and easier. To begin the registration process, click the registration button at the top right of your screen. Select weather you would like to register as public or trade, we”ll then ask you to complete some personal details before completing your registration. An email with your username and password will be sent to you.
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How do I log in to my account on TOYS-N-BIKES.com?
Once you”ve registered with us, you”ll be able to log in to TOYS-N-BIKES.com at any time. Just click the log in at the top right of your screen and enter your user name and password (exactly as you received when you first registered). If you”ve forgotten your password, just click the “Forgotten your password” link.
Logging in makes placing an order even faster and easier than usual, as all of your addresses and delivery details will already be filled in. Whilst logged-in, you can change any of these details as well as any other addresses or details you may have entered previously, by clicking "my account" in the top right of your screen.
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How can I find the latest price cuts?
To take advantage of our special offers and latest price cuts, simply click on the product featured in the scrolling special offers on the homepage (right side of screen).
Don”t forget to check the full details of the offer and the product details prior to placing your order, to make sure you”re aware of any terms and conditions that may apply.
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TOYS-N-BIKES and TOYS-N-BIKES services
If you”re interested in more of TOYS-N-BIKES” services or about TOYS-N-BIKES as a company, click on the Customer services button at the left of your screen. This is where you”ll find all the details you need about our products and services. You”ll also find more information about the website itself and news relating to TOYS-N-BIKES.
If, for any reason, you”re unable to find the information you”re looking for or need further help in using our website, please
Contact us.
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Having trouble accessing or using this website?
The most common problems encountered when shopping online are caused by the version or settings of your browser. You can usually check the version of the browser you are using by clicking “Help” and then “About…” In order to get the best possible online experience, we recommend that you use one of the following browsers:
PC users
Internet Explorer version 5.5 or later
Firefox 1.5 or later
MAC users
Firefox 1.5 or later
Safari 3 or later
You may download the latest browser version of Internet Explorer from:
www.microsoft.com
(TOYS-N-BIKES.com is not responsible for the content of external websites. This link will open a new window.)
You may download the latest browser version of Firefox from:
(TOYS-N-BIKES.com is not responsible for the content of external websites. This link will open a new window.)
You may download the latest browser version of Safari from:
(TOYS-N-BIKES.com is not responsible for the content of external websites. This link will open a new window.)
Browser settings on a PC or Mac:
To ensure you can use and access all areas of the website, we recommend adjusting your browser settings as follows:
Images turned on
JavaScript turned on
This website is best viewed with JavaScript enabled.
To turn JavaScript on for Internet Explorer:
From the Tools menu, choose Internet options
Select the Security tab and choose Internet zone Custom level
Scroll down the page until you find Scripting
The first sub-heading is Active scripting, make sure the button labelled Enabled is selected
Click OK, then OK again and select the Refresh button in the browser bar at the top of your screen.
To turn JavaScript on for Firefox:
From the Tools menu, choose Options
Select the Content tab, then select the Enable JavaScript tick box
Click OK, then select the Refresh button in the browser bar at the top of your screen.
To turn JavaScript on for Safari:
From the EDIT menu, choose preferences
Select the security tab
Check the “Enable Javascript” option
Click the X in the top left corner to close the window.
Cookies enabled
Cookies are an integral part of the way our shopping trolley works. You can only shop, access a wedding/gift list or register at TOYS-N-BIKES.com if your browser is set to accept cookies. The cookie is only used to store your order details until you complete your order. Allowing us to create a cookie does not give us access to the rest of your computer and only we can read the information stored in our cookie. For further details please see our privacy policy.
To set Internet Explorer to accept cookies:
From the Tools menu, choose Internet options
Select the Privacy tab and click on the Advanced button
Tick the “Override automatic cookie handling” box
Select either the “Accept” or “Prompt” radio button and click ok
Click OK
To set Firefox to accept cookies:
From the Tools menu, choose Options
Select the Privacy icon, then the Cookies tab
Tick the “Allow sites to set cookies” box
Click OK
To set Safari to accept cookies:
From the EDIT menu, choose preferences
Select the Security tab
Tick the “Only from sites you navigate to” option
Click the X in the top left corner to close the window
Pop-up blockers turned off
We would never use pop-ups to display essential information but may occasionally use them to promote some of our latest offers.