Toys-n-Bikes.com
We’re committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If I change my mind...
Within 30 days...
If you'd like to return Item(s) we’ve delivered, just Contact us and we'll collect it for free.
Everything we sell is covered by our 30-day money-back guarantee, providing they are unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
If you don't have your receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund with vouchers.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
If a product is excluded from our 30-day money-back guarantee, it is clearly marked on the product description on this website.
Our 30-day money-back guarantee does not affect your statutory rights.
If there's a fault with the product...
If you'd like to return Item(s) we’ve just delivered or you’ve had for less than 31 days, just call us on 0845 0524720 and we'll collect it for free. And give you a replacement or a refund.
If you'd like to return Item(s) you’ve had for over 30 days and up to 1 year, just Contact us and we'll collect it for free. We’ll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
* If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase.
Distance Selling Regulations
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food and flowers) and periodicals/magazines.
To cancel, you can Contact us, or write to us at Customer Services within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
For Item(s) to be returned we will arrange collection free of charge.
You may cancel an order for services in the same way, within seven working days (so not including Saturdays, Sundays or public holidays) of the date of purchase, unless the services begin sooner. You may not however cancel accommodation, transport or leisure services which occur on a specific date.
The Distance Selling Regulations do not apply to Financial and Insurance Services.
If you have an Internet order query, please Contact us
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).
